Privacy Policy

Last updated: July 06, 2026

Introduction

Feem Digitals (‘we’, ‘our’, or ‘us’) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, use our services, or communicate with us. This Policy is intended to comply with the Data Protection Act, 2019 of Kenya and applicable data protection regulations.

Scope

This Policy applies to visitors to our website, clients, prospective clients, suppliers, contractors, and any individual whose personal information we process in connection with our business.

Personal Information We Collect

We may collect your name, email address, telephone number, company details, billing information, project details, website usage information, IP address, browser information, social media account details, files and documents you provide, and communications with us.

How We Collect Information

We collect information through website forms, email, telephone calls, meetings, social media, cookies, analytics tools, contracts, invoices, and other direct interactions.

Legal Basis for Processing

We process personal information based on your consent, the performance of a contract, compliance with legal obligations, our legitimate business interests, or any other lawful basis recognized under applicable law.

How We Use Your Information

We use your information to provide services, manage projects, communicate with you, prepare quotations and invoices, process payments, improve our website and services, respond to enquiries, maintain business records, comply with legal obligations, and protect our business from fraud or misuse. We do not sell your personal information.

Sharing Personal Information

We only share personal information where necessary to provide our services, comply with the law, protect our legal rights, or work with trusted third-party service providers under appropriate confidentiality obligations.

International Data Transfers

Some of our trusted service providers may process or store information outside Kenya. Where this occurs, we implement reasonable safeguards to protect your personal information in accordance with applicable law.

Data Security

We maintain appropriate administrative, technical, and organizational security measures, including access controls, secure passwords, backups, encryption where appropriate, and staff confidentiality obligations. No electronic system is completely secure, and absolute security cannot be guaranteed.

Client Responsibilities

Clients are responsible for safeguarding account credentials, passwords, and access to websites, email accounts, social media accounts, and other digital platforms under their control. Feem Digitals is not responsible for security incidents resulting from the client’s failure to maintain appropriate security practices.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Information that is no longer required is securely deleted or anonymized where appropriate.

Your Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion where appropriate, withdrawal of consent, restriction or objection to certain processing, and information about how your personal information is processed.

Marketing Communications

Where permitted by law, we may send marketing communications. You may opt out at any time by contacting us or using the unsubscribe option provided.

Cookies

Our website may use cookies to improve functionality, remember preferences, analyse website traffic, and enhance user experience. You can manage cookies through your browser settings.

Third-Party Websites

Our website may contain links to third-party websites. Feem Digitals is not responsible for their content, privacy practices, or security.

Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Complaints

If you have concerns regarding how we process your personal information, we encourage you to contact Feem Digitals first so we can investigate and attempt to resolve the matter promptly. If the matter cannot be resolved, you may have the right to lodge a complaint with the Office of the Data Protection Commissioner or another competent authority as provided under applicable law.

Limitation of Liability

To the fullest extent permitted by law, Feem Digitals shall not be liable for unauthorized access, disclosure, loss, or alteration of information resulting from events beyond our reasonable control, including cyberattacks, internet failures, service interruptions, acts of third parties, or force majeure events. Nothing in this Policy excludes rights or obligations that cannot lawfully be excluded.

Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website together with the revised effective date.

Contact Us

Feem Digitals Email: admin@feemdigital.com
Phone: +254 795 517 222 Location: Nairobi, Kenya

For privacy-related enquiries, please contact us using the details above.